Privacy policy questions answered
We collect your name, email, phone number, date of birth and payment method when you open an account. During play, we log your IP address, device type and game activity. Withdrawals require verification of your bank or e-wallet details via DANA, OVO, GoPay or QRIS. We do not ask for your password via email or live chat.
We keep your account records and transaction history for seven years to meet compliance obligations. After that period, we delete personal details. If you request account closure, we remove active login access within 24 hours but retain transaction logs for the full seven years, where local law permits.
Yes. Contact our support team via live chat or email with your account email address and we'll send a full data report within five business days. You'll see your profile details, payment history, login records and game activity. This is your right under local privacy laws in Indonesia.
Your payment details are encrypted end-to-end and processed by certified payment partners. We never store your full card or bank credentials on our servers. Each transaction through DANA, OVO, GoPay or QRIS is verified and logged separately for security.
No. We do not sell or share your personal information with third parties for marketing or advertising. We use your data only to operate your account, process payments, prevent fraud and comply with law. You can manage email communication preferences in your account settings anytime.
Contact our live chat team immediately. Change your password from a secure device and do not click any links in emails claiming to verify your account. Our security team investigates suspected breaches within 24 hours and will contact you directly with findings and next steps.
We use cookies to keep you logged in, remember your language and game preferences, and prevent fraud. You can disable cookies in your browser settings; you'll stay secure but may need to log in each session. Essential security cookies cannot be turned off.
